Conditions for Returns:

• To be eligible for a return at Faremakers Mall, the product must be in unused, unworn, unwashed, and flawless condition. For fashion products, customers may try on the item to check the fit, which will still be considered unworn.
• The product must be returned with its original tags, user manuals, warranty cards, freebies, invoices, and accessories.
• The product must be returned in its original and undamaged manufacturer's packaging/box. If the product was delivered in Faremakers Mall's packaging/box, the same packaging/box should be used for the return. Customers should not put tape or stickers directly on the manufacturer's packaging/box.

Note: Customers should indicate the Order Number and Return Tracking Number on the return package to avoid any inconvenience/delay in the return process. Faremakers Mall reserves the right to reject any refund request if the returned item does not meet the above requirements.

Note: If a return request is rejected, the item will be delivered back to the customer within 4-6 days. If there are three (3) failed delivery attempts, the item will be sent to scrap, and no refund will be given.

Acceptable reasons for returning an item at Faremakers Mall are:

• The delivered product is damaged (i.e., physically destroyed or broken) or defective (e.g., unable to switch on).

• The delivered product is incomplete (i.e., missing items and/or accessories).
• The delivered product is incorrect (i.e., wrong product/size/color, fake item, or expired).
• The delivered product does not match the product description or picture (i.e., the product is not as advertised).
• The delivered product does not fit (i.e., the size is unsuitable).